Deposits - A deposit of £100 is required, to secure a booking made with an arrival date 4 weeks in advance from the date of booking. The full cost of the booking is required, with an arrival date less than 4 weeks from the date of booking. Your reservation is only complete once your deposit or full payment has been collected. A booking confirmation email will be sent upon receipt of any payment made. Please ask if you would prefer confirmation to be sent by letter.
Balance Payment - All bookings must be paid for, in full, prior to your stay. Final payment becomes due 4 weeks prior to your arrival date.
Cancellation Terms - Should you need to cancel your booking then a period of 4 weeks notice, prior to the date of your stay, is required, for a full refund of any money paid. A 50% refund of any money paid, will be made when 2 weeks notice is given. In severe weather and if travelling is not advised, we will be happy to transfer any money paid to a future booking. We advise that travel/holiday insurance is taken out to cover for the eventuality of a late cancellation. We guarantee, that in the unlikely event we may need to cancel your booking, a full refund of any money paid, will be made.
Breakages and Spillages - All guests must report any breakages, spillages or damage to the property, that occur during their stay. Upon arrival to your cottage, please bring to our attention any damage or breakages to appliances or fixtures and fittings that you believe have occurred, prior to your arrival. We reserve the right to invoice departing guests for any damage to fixtures and fittings, that we believe has occurred during their stay.
Extra Occupants - Poppy Cottage No. 1 has a maximum occupancy of 2, extra occupancy is by special request only. Poppy Cottage No. 2 has a maximum occupancy of up to 5. Extra charges apply to the standard rate in Poppy Cottage No. 2 when the cottage is occupied above 3 people. Notification of extra occupants to Poppy Cottage No. 2 must be made when booking the cottage. If Poppy Cottage No. 2 is occupied above 3 people, without extra occupancy being booked or paid; then we reserve the right to ask you to leave the cottage before the end of your stay and invoice you for the extra costs incurred which will include an administration charge.
Hot tub (Poppy Cottage No. 1) - The hot tub is a pleasurable experience and full safety instructions for using the hot tub are given on arrival in the Guest Information to Poppy Cottage No. 1. These instructions must be read by all users of the hot tub, prior to use. Poppy Cottages cannot be held responsible for any accidents or injuries, that may occur when using the hot tub.
Pets - No pets are allowed in either of the cottages.
Smoking - No smoking is allowed inside any of the cottages. There are designated areas within the gardens of each cottage where smoking is allowed.