Deposits - A deposit of £100 is required to secure a booking when the arrival date is more than 4 weeks from the date of booking. The full cost of the booking is required, when the arrival date is less than 4 weeks from the date of booking. Your reservation is only complete once your full payment has been collected. A booking confirmation email will be sent upon receipt of any payment made. Please ask if you would prefer confirmation to be sent by letter.
Balance Payment - All bookings must be paid for in full, prior to your stay. The balance becomes due 4 weeks prior to your stay.
Payments - Deposit and full payments, for your stay, can be made by credit or debit card, cheque made payable to Poppy Cottages. All card information is stored securely.
Cancellation Terms - Should you need to cancel your booking, then a minimum of 4 weeks notice is required, prior to the date of your stay, for a full refund of any money paid. A 50% refund of any money paid, will be made when 2 weeks notice is given. In severe weather and if travelling is not advised, we will transfer any money paid to a future booking. We advise that travel/holiday insurance is taken out to cover for the eventuality of a late cancellation. We guarantee, that in the unlikely event we may need to cancel your booking, a full refund of any money paid will be made.
Accidents, Breakages and Spillages - Guests must report all accidents or injuries to the owners of Poppy Cottages - Steve and Sally Hall, at Ivy Cottage Farm, Main Street, Carleton; that occur to them during their stay. Guest must also report any breakages, spillages or damage caused to any equipment or property, to the owners of Poppy Cottages - Steve and Sally Hall, that occur during their stay. Upon arrival to The Granary or Poppy Cottages, please bring to our attention, any damage or breakages, to appliances or fixtures and fittings;that you believe have occurred, prior to your arrival. We reserve the right to invoice departing guests for any damage to any fixtures and fittings or to the property, that we believe has occurred during their stay.
Occupancy numbers - The Granary has a maximum occupancy of 2 people; Poppy Cottage No. 1 has a maximum occupancy of 2 people. Poppy Cottage No. 2 has a maximum occupancy of up to 5. The standard rate quoted for Poppy Cottage No. 2 is for 3 occupants (adults or children) and extra charges apply to this cottage when it is occupied above 3. Occupancy numbers must be given at the time of booking. If any of the cottages or The Granary are occupied above the occupancy number given at the time of booking, then we reserve the right to ask you to leave before the end of your stay and invoice you for any extra costs incurred.
Pets - Pets are not allowed in The Granary or Poppy Cottage No. 1 or Poppy Cottage No. 2. If we become aware that guests have brought pets to the cottages or The Granary, then we reserve the right to ask you to leave your accommodation before the end of your stay and invoice you for any costs incurred.
Smoking - Smoking is NOT allowed inside The Granary or Poppy Cottage No. 1 or 2. There are designated areas within the gardens of The Granary and Poppy Cottage No. 1 and Poppy Cottage No. 2 where smoking is allowed. If we become aware that guests have been smoking inside their accommodation we reserve the right to ask you to leave your accommodation before the end of your stay and invoice you for any costs incurred.